Privacy Policy

Open Net Technologies LLC (“Open Net Technologies,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at opennettechnologies.com or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

We may collect the following types of information:

Personal Information You Provide

• Name, company name, email address, and phone number submitted through our contact forms
• Billing information for service agreements (processed through secure third-party payment processors)
• Support ticket content and communications
• Information provided during IT assessments or consultations

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

Information from Third Parties

• Business contact information from public directories or referral partners
• Information from social media platforms when you interact with our profiles

We use collected information to:

• Respond to inquiries and provide the IT services you have requested
• Send service-related communications, updates, and support responses
• Process billing and manage client accounts
• Send marketing communications (with your consent, which you may withdraw at any time)
• Analyze website usage to improve our site and user experience
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, unauthorized access, and other security threats

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., email platforms, CRM systems, payment processors) under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Open Net Technologies, our clients, or others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate privacy protections
• With Your Consent: For any other purpose with your explicit consent

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted through our website
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability scanning
• Secure disposal of data when no longer needed

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to industry best practices.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client data related to active service agreements is retained for the duration of the agreement plus seven (7) years, in compliance with Nevada business records requirements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertising (e.g., Google Ads remarketing)

You may control cookie settings through your browser. Disabling certain cookies may affect website functionality.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly
• Nevada Privacy Rights: Nevada residents may request that we not sell their personal information under Nevada Revised Statutes Chapter 603A

To exercise any of these rights, please contact us at info@opennettechnologies.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: